Refund Policy

1. Overview

Courses sold on Cursello are digital products created and sold by independent creators. Cursello provides the platform, hosting, and payment infrastructure. The creator is the seller of the course.

We offer a 14-day refund window on course purchases, subject to the conditions below. This policy exists to give you confidence in your purchase while protecting creators from abuse.

2. Eligibility Conditions

To be eligible for a refund, all of the following conditions must be met:

• The refund request is made within 14 calendar days of the original purchase date.
• Your progress in the course is less than 30% at the time of the refund request.

If either condition is not met, a refund will not be granted.

3. How Progress Is Calculated

Progress is calculated based on the modules you have interacted with. Importantly:

• Playing a video — even for a brief moment — counts as progress for that module. The system records the last-played timestamp. If you skip ahead or play the final seconds of a video, that module is counted as viewed.
• Progress is calculated as the number of modules interacted with divided by the total number of modules in the course.
• Progress is tracked automatically and cannot be manually reset.

This means that if you play through a significant portion of a course and then request a refund, your progress percentage will reflect your actual engagement with the content.

4. How to Request a Refund

To request a refund:

• Log in to your account at cursello.com.
• Click “Support” in the sidebar.
• Select “I want to request a refund”.
• Select the course you want to refund.
• Confirm your request.

If your course progress is under 30% and the request is within 14 days of purchase, the refund is approved automatically. Refunds are processed back to your original payment method. Processing times depend on your bank or card issuer and are typically 5–10 business days.

If you are unsatisfied with a course but do not meet the automatic refund criteria, you can contact the course creator directly via the messaging feature on the course page to discuss a resolution.

5. Creator-Initiated Refunds

Creators may issue refunds at their own discretion, regardless of the 14-day window or progress threshold. Creators are responsible for their own refund decisions unless otherwise required by applicable law.

If a creator issues a refund, the refunded amount (minus any non-refundable payment processing fees) is returned to the buyer.

6. Non-Refundable Situations

Refunds will not be granted in the following situations:

• More than 14 days have passed since the purchase date;
• Your course progress is 30% or more;
• The refund request is part of a pattern of abuse;
• The course was purchased using a coupon or promotional code that explicitly excluded refunds (if stated at the time of purchase).

7. Abuse of the Refund Policy

The 14-day refund window is intended for genuine cases where a course does not meet your expectations. We actively monitor for patterns of refund abuse, including but not limited to:

• Repeatedly purchasing and refunding the same or similar courses;
• Purchasing multiple courses and refunding them after consuming the content;
• Any pattern that suggests the refund policy is being used to access course content for free.

We reserve the right to deny refund requests and/or suspend or terminate accounts that show patterns of refund abuse. In cases of repeated abuse, we may permanently revoke access to the refund feature.

8. Disputes & Chargebacks

If you initiate a chargeback or payment dispute with your bank instead of using our refund process, we may suspend your account pending resolution. We encourage you to contact us first at support@cursello.com so we can resolve the issue directly.

9. Platform Role

Cursello is a marketplace platform. Creators are the sellers of their courses. Cursello provides the platform, hosting, and payment infrastructure. Refund eligibility is determined by the automated criteria described above. For situations outside these criteria, the creator is responsible for refund decisions.

10. Contact

For questions about a refund or this policy, please contact us at support@cursello.com.